New Articles

1. How to Enroll

   Created On: 09/16/2025 in Go Paperless *NEW Options!*
   You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and...

2. Accessing Statements Online

   Created On: 09/16/2025 in Go Paperless *NEW Options!*
   Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...

3. Go Paperless *NEW Options!*

   Created On: 09/16/2025

4. E-Delivery Options

   Created On: 09/16/2025 in Go Paperless *NEW Options!*
   Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...

5. Claims

   Created On: 05/19/2025 in Escrow, Tax & Insurance
   What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to dis...

6. User Terms

   Created On: 10/24/2024 in Disclosures -- Accessible to customers
   Subservicing Notice: Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB,  has an agreement with    to provide the day-to-day servicing of your loan. These terms apply to your use of the Cornerstone Capital Bank, SS...

7. Disaster Claims & Assistance

   Created On: 10/11/2024

8. Claims

   Created On: 10/11/2024 in Disaster Claims & Assistance
   What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to d...

9. Year-End Statement Basics

   Created On: 10/11/2024 in Year-End Statements
   What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

10. Accessing Statements Online

    Created On: 10/11/2024 in Year-End Statements
    Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your st...

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