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Refine
LOG IN OR REGISTER
Contact Us
Escrow, Tax & Insurance
Escrow Statement FAQs
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Payments and Payoffs
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Lower My Payment
Financial Hardship
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LOG IN OR REGISTER
Contact Us
Escrow, Tax & Insurance
Escrow Basics
Homeowner's/Hazard Insurance
Claims
Property Taxes
Escrow Waiver
Escrow Statement FAQs
Newly Closed Loans
Payments and Payoffs
Online Access
Disaster Claims & Assistance
Year-End Statements
Year-End Statement Basics
Receiving My Statement
Accessing Statements Online
Tax Deductions
Who to Contact
Lower My Payment
Financial Hardship
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New Articles
Financial Hardship
Created On: 10/11/2024
Get Support
Created On: 10/11/2024
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Contact Us
We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us: Are you having trouble making payments? As your mortgage partner, we are here to hel...
Mail a Payment
Created On: 10/11/2024
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Contact Us
Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail. Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
Insurance Department
Created On: 10/11/2024
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Contact Us
Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, ple...
Other Correspondence
Created On: 10/11/2024
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Contact Us
Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155
Escrow Basics
Created On: 10/11/2024
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Escrow, Tax & Insurance
What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Homeowner's/Hazard Insurance
Created On: 10/11/2024
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Escrow, Tax & Insurance
I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
Property Taxes
Created On: 10/11/2024
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Escrow, Tax & Insurance
I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...
Escrow Waiver
Created On: 10/11/2024
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Escrow, Tax & Insurance
Can I remove my escrow account? Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio. If the loan qualifies, tax payments and homeow...
Claims
Created On: 10/11/2024
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Escrow, Tax & Insurance
What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
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