Popular Articles | Page 2

Escrow Basics

Last Updated: 01/10/2025 in Escrow, Tax & Insurance

What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Paying Off Your Loan

Last Updated: 01/10/2025 in Payments and Payoffs

A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...
How to Request Mortgage Assistance

Last Updated: 01/10/2025 in Financial Hardship

How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
Disaster Assistance

Last Updated: 01/10/2025 in Disaster Claims & Assistance

I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
Additional Resources

Last Updated: 01/10/2025 in Financial Hardship

COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
Monthly Autopay

Last Updated: 01/10/2025 in Payments and Payoffs

What is autopay? Autopay, meaning recurring monthly ACH drafts, allows you to pay your loan automatically each month from your checking or savings account. You may also opt for budget drafts if you would like to split your monthly payment into two ...
We're Here to Support You

Last Updated: 01/10/2025 in Financial Hardship

We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...
Escrow Waiver

Last Updated: 01/10/2025 in Escrow, Tax & Insurance

Can I remove my escrow account? Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio. If the loan qualifies, tax payments and homeow...
Budget Drafts (Biweekly)

Last Updated: 01/10/2025 in Payments and Payoffs

Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will...
Year-End Statement Basics

Last Updated: 01/10/2025 in Year-End Statements

What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...