Popular Articles

31. Getting Started

    Last Updated: 05/06/2026 in Newly Closed Loans
    Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way  As your servicer, you can expect us to:   Send statements. Receive and apply yo...

32. We're Here to Support You

    Last Updated: 05/06/2026 in Financial Hardship
    We understand  that life circumstances might lead to difficulty making  your mortgage payments.   As your mortgage partner, we are here to help if you are facing  financial hardship .  Whether you  need help  bringing your account  cur...

33. Claims

    Last Updated: 05/19/2025 in Escrow, Tax & Insurance
    What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to dis...

34. Claims

    Last Updated: 12/01/2025 in Disaster Claims & Assistance
    What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to d...

35. Mail a Payment

    Last Updated: 05/06/2026 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...

36. Tax Deductions

    Last Updated: 05/06/2026 in Year-End Statements
    How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...

37. Paying Off Your Loan

    Last Updated: 05/06/2026 in Payments and Payoffs
    A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan.  It encompasses  your outstanding balance, the interest you owe,  an...

38. 3rd-Party Authorization

    Last Updated: 01/13/2026 in Business Purpose Loans
    To safeguard your personal information, we will not discuss or release any non-public information regarding your loan without written approval.  If you would like information about your loan to be released to an authorized third party, please compl...

39. Getting Started

    Last Updated: 05/06/2026 in Online Access
    What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...

40. Go Paperless

    Last Updated: 04/16/2026

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