Popular Articles | Page 4

Disaster Assistance

Last Updated: 08/03/2025 in Disaster Claims & Assistance

I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
User Terms

Last Updated: 01/15/2025 in Disclosures -- Accessible to customers

Subservicing Notice: Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB, has an agreement with to provide the day-to-day servicing of your loan. These terms apply to your use of the Cornerstone Capital Bank, SS...
Budget Drafts (Biweekly)

Last Updated: 08/03/2025 in Payments and Payoffs

Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will...
Looking to Reduce Your Payment?

Last Updated: 08/03/2025 in Lower My Payment

We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce the amount of your monthly mortgage payment, options may be available for your mortgage. Browse our FAQs below ...
Keeping Track of Your Escrow Activity

Last Updated: 08/03/2025 in Escrow Statement FAQs

How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...
Escrow Basics

Last Updated: 08/03/2025 in Escrow Statement FAQs

What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Change in Your Mortgage Payment

Last Updated: 08/03/2025 in Escrow Statement FAQs

Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too. Reasons your expenses changed may include: Insurance: Changes...
Paperless Statements

Last Updated: 08/03/2025 in Payments and Payoffs

Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You will ...
Contacts

Last Updated: 08/03/2025 in Escrow Statement FAQs

Who do I contact with questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
Video: Understanding Your Escrow Statement

Last Updated: 08/03/2025 in Escrow Statement FAQs

We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure ...