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Contacts

Last Updated: 09/18/2025 in Escrow Statement FAQs

Who do I contact with questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
Go Paperless *NEW Options!*

Last Updated: 09/17/2025
Other Correspondence

Last Updated: 09/18/2025 in Contact Us

Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155
E-Delivery Options

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

Electronic delivery is available for the following communications: Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions. Year-end statements Depending on your loan/accoun...
Accessing Statements Online

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...
Shortage

Last Updated: 09/18/2025 in Escrow Statement FAQs

What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
Intro

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

Prefer to be paperless? Enroll for our convenient e-delivery services to receive certain statements and communications electronically instead of by mail! You'll trade paper clutter and waste for easy email notifications you can access anytime, a...
How to Enroll

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to Escrow statements plus other routine servicing communications, check the Email box and...